User initiated steps:
Have user quit Chrome and run the “Remove and Re-install Chrome” tool in Self Service
Have user quit Firefox and run the “Remove and Re-install Firefox” tool in Self Service
Run Updates tool in Self Service
Run Help tool in Self Service
If user continues to report problems, you’ll have to start a LogMeIn session.
Technician initiated steps (while connected using LogMeIn):
Double check that they ran the above Self Service tools successfully
Toggle hardware acceleration off in Google Chrome
Clear browser caches
Check for unneeded or malicious extensions in Chrome
Turn off Siri
Test camera in FaceTime
Check sound input settings in System Preferences > Sound.
Check WiFi settings and make sure the user has no unneeded networks stored
Check memory in About This Mac… > System Report, make sure there are 8GB and that both slots say “OK”
Check Activity Monitor for memory usage - there could be an application or service taking up resources that can be stopped
Check Backup and Sync - this takes up a huge amount of resources if it is stuck on a large file that is being synced
Allow Chrome to use camera and audio in System Preferences > Privacy > Accessibility
Turn off unnecessary Spotlight searches in System Preferences > Spotlight
Adjust transparency settings in System Preferences > Accessibility > Display
After the session, if needed, send user instructions for resetting the NVRAM, and ask them to restart and try that.