FAQ

Default solution folder, feel free to edit or delete it.

Hardware acceleration settings: Google Meet fix
See attached.
Wed, Apr 22, 2020 2:22 PM
Troubleshooting Steps for Google Chrome / Meet issues
User initiated steps: Have user quit Chrome and run the “Remove and Re-install Chrome” tool in Self Service Have user quit Firefox and run the ...
Fri, Apr 24, 2020 12:42 PM
Troubleshooting Google Drive in Canvas
Troubleshooting Google Drive in Canvas If you are experiencing issues with authorizing Google Drive in Canvas or unable to view Google docs shared by ot...
Wed, Sep 2, 2020 10:05 AM
Parental Controls for the Home Network
We make every attempt to provide software from the District that prevents our students from accessing inappropriate materials, however, we know the lure of ...
Tue, Dec 8, 2020 7:56 AM
Google LTI Integration in Canvas
1.    Ensure multiple Google accounts are not signed in on the browser. If so, sign out of all accounts and sign in to only the one they're having troub...
Thu, Nov 3, 2022 12:42 PM
Using Smart Tools in PowerPoint (M1 Macs)
Teachers may be unable to write on the Smartboard while in Powerpoint.  When you try to open the SmartInk it says that this function is not available.   ...
Thu, May 27, 2021 10:56 AM
Updating Contacts in PowerSchool to Resolve School Messenger Issue
I've just gone through and updated all your Contact information in PowerSchool. I've made sure you are selected to "receive email" and are...
Thu, Apr 21, 2022 1:37 PM
Resolve Active Directory Binding (Aug 2022)
Unbind the computer from Active Directory. You should have to use "Force Unbind"  Close Active Directory Go into Jamf online: https://...
Thu, Aug 25, 2022 9:24 AM
Getting Staff SIS ID# from PowerSchool
In PowerSchool, find the staff that you need the SIS ID# for, and click Quick Export.  Select fields and search for Users_DCID and click submit.
Thu, Jan 12, 2023 10:09 AM
Adding staff to Canvas and Canvas Course
Export the staff members' SIS ID numbers from PowerSchool. In Canvas click People. Fill in the Full Name, email, and SIS ID number.  Click Add Use...
Thu, Jan 12, 2023 10:22 AM