1. Ensure multiple Google accounts are not signed in on the browser. If so, sign out of all accounts and sign in to only the one they're having trouble connecting to.
2. Ensure 1st party and 3rd party cookies are allowed in the browser.
3. Ensure extensions are not interfering by disabling all of them and trying again.
4. Ensure the browser is up-to-date.
5. Clear the browser's cache and cookies.
6.
a. Have the user navigate to the Canvas user settings page: Account --> Settings
b. Remove Google Drive as a registered service by hovering over it, clicking the red "x", then click ok.
c. Scroll down under Approved Integrations and click the trash icon next to "Google Drive LTI IAD-Prod".
d. Now remove the token from the Google side of things. To do this have the user log in to Google and navigate to Apps connected to your account and click on Canvas, then click Remove Access. (https://myaccount.google.com/ permissions) Then look for Google Drive LTI by Canvas on that same page and Remove that access as well. (If you don't see either of these that is a good thing and you can move on to the next step) * See Diana's and/or Mary's Notes below for next steps
e. Open an incognito/private browsing window and have them log into Canvas and attempt to access the Google LTI. * students can't open incognito windows
f. If that did not work, have them record themselves doing step 6 again and then escalate the ticket.
Tate D.
L 1 Canvas Support
Diana's Notes
Logged back in as the student
Logged into Canvas
--> Settings
--> Registered Services
Add Google Drive to Dashboard
Navigated to the page with Google Drive to allow integration again.
Mary's Notes to rectify the LTI Issue
- Logged in as the student
- trashed Google Drive LTI in settings
- power washed and cleared the cache
- try to authorize the window appears but disappears - not allowing to authorize
- Checked for multiple Google accounts - there were none
- Unblocked 3rd party cookies
- There were no extra conflicting extensions
- Pushed back to OS 84
- Cleared cookies and cache again, restarted device
- Logged into Canvas as the student - went to settings and removed Google Drive and Google Drive LTI
- In Google (myaccount.google.com) - remove canvas and Google Drive LTI by Canvas
- In Canvas - settings - registered services - added Google Drive
- Go to Dashboard, navigate to any page with Google Drive and Authorize
JEFF'S NEWEST NOTES THAT HAVE WORKED!
- Checked for multiple Google accounts - there were none
- Unblocked 3rd party cookies also uncheck the settings "Clear cookies and site data when you close all windows" and "Preload pages for faster browsing and searching" (By unchecking these two and doing all of the other steps it finally allowed me to "Authorize" properly)
- There were no extra conflicting extensions
- Make sure OS is up to date (105)
- Cleared cookies and cache again, restarted device
- Logged into Canvas as the student - went to settings and removed Google Drive and Google Drive LTI
- In Google (myaccount.google.com) - remove canvas and Google Drive LTI by Canvas
- Also in the same secuirty spot, go into devices and sign out of any other devices that is not the current chromebook device.
- In Canvas - settings - registered services - added Google Drive
- Go to Dashboard, navigate to any page with Google Drive and Authorize